Shipping and Returns

We ship all orders with PostNord — fast, reliable, and straight to your door (or locker).

You can choose between Service Point (Ombud), Parcel Locker (Paketskåp), or Home Delivery (Varubrev) depending on your order size and location.

Orders are normally processed within 1–2 business days and delivered within 2–5 business days depending on where you live.

Once your order is on its way, you’ll receive a tracking link by email or in the Postnord app.

We’re not responsible for delays, damages, or lost packages caused by the shipping carrier — but if something goes wrong, reach out to us and we’ll do our best to help you solve it.

We want you to love what you ordered — but if something isn’t right, we’ll make it right.

If your product arrives defective or damaged, contact us through the contact form with your order number and a short description of the issue.

14-day right of withdrawal

You have the right to withdraw from your purchase within 14 days from the day after you received or collected your order.

To use your right of withdrawal, contact us within 14 days. After notifying us, the product must be returned without unnecessary delay and no later than 14 days from the day you informed us that you wish to withdraw from the purchase. We will refund the amount paid without unnecessary delay and no later than 14 days from the day we received your withdrawal notice. We may wait with the refund until we have received the returned product or until you have provided proof that the product has been sent back. The customer is responsible for paying the return shipping cost.

We’ll review your case and either send a replacement or offer a refund depending on the situation.

If you simply changed your mind, reach out to us with your order number and necessary attachments. We will sort out a return or solve the situation in the best way possible. as long as it’s within a reasonable timeframe from your purchase and depending on the case.

Please note:

• Refunds may be partial or denied if the product shows signs of heavy use.
  
• We can’t offer refunds for shipping costs once your order has been sent.
  
• We do not cover damages or losses caused by PostNord or other carriers.